FAQs • Hewitt • CivicEngage

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Utility Billing

1. What are the requirements for new water, sewer and garbage service?: Come to the Utility Billing Department no later than 11:00 am of the day you want the service started, fill out a contract and pay the deposit and connect fee. Deposit for water service ranges from $80 to $180 plus a $30.00 connection fee.

2. How soon do I need to submit my request in order to get water service?: You may come to the Utility Billing Department anytime up to 11:00 am of the same day you want service. You may also submit your request on our Utility Billing Department page. The request is submitted through a third party and then received by our staff. We process each request as time permits. We would then email you the amount required for Deposit and Service fees. This must all be completed before 11:00 am the day you would need services. Of course, request can be made prior to the day service is needed.

3. How do I transfer my water service to a another address in Hewitt?: If you already have water service with City of Hewitt and need to transfer it to another City of Hewitt address can be done a couple of ways either online or emailing the form to us. These options can be found under FORMS on the Utility Billing Department Page. There are two sections, Online Forms or Forms To Submit By Email. Email version should be submitted to water@cityofhewitt.com. Please note there is a $30 fee for transfers.

4. Can I pay my bill by credit card?: Yes, you can pay online at www.cityofhewitt.com. Click on Pay Online under the picture and then Utilities Payment on the next page. You will need to enter your account number and customer pin number which can be found on the top right corner of your water bill. From the drop down box, you can choose to either make a one time payment or register for additional services. Registering for additional services means that you are choosing to be set up on a bank draft, which will draft the day your bill is due each month from your banking account or credit card.

5. How can I tell if my toilet has a silent leak?: Remove the cover to the tank part of the toilet. Drop 3 – 4 drops of food coloring (blue, red, or green) in the tank. Wait 5 – 10 minutes. If the food coloring appears in the bowl of the toilet, then you have a leak.

6. Why is my water bill so high?: We must go by the readings on the meter to calculate your charges, so all we can do is suggest common problem areas for you to check, such as: Sprinkler systems: They use more water than most people think. You can read your meter anytime to keep up with your usage. If it is set to come on during the night, read the meter before you go to bed, then again the next morning before anyone uses any water to see how many gallons were used. Commodes: Sometimes they do not shut off automatically and this can run a lot of water through it while you’re away. (Silent leak – described below.) Leak in the line from meter to house: Sometimes a wet spot does not show on top of the ground because most of Hewitt is on a rocky terrain and the water can go down into the ground.

7. How can I tell if I have a leak?: Make sure no water is being used in the house including dishwashers, showers or washing machine. Go out to the meter and check the digital register. If register is not active, shine a bright light on it. If there is a continuous flow of water, an arrow or faucet will appear on the register.

8. Can a payment plan be worked out if I had a leak?: Yes, by calling and working with the utility billing staff, arrangements can be worked out to get the bill paid off in a timely manner.

9. I am moving, how do I disconnect my water services?: You may go to our Utility Billing Page and submit your request online. If you would prefer, print and fill out the disconnect form from our website and then email it to water@cityofhewitt.com. You can also drop the form off at Community Services Building 103 N. Hewitt Drive, Hewitt, Texas 76643.

10. How can the meter reader read my meter if there is so much dirt on it?: Mother Nature has her way of covering up meters by the wind blowing, ground shifting, rain and even mowing your yard. The meter reader does not necessarily have to wipe off all the dirt in order to read the meter. Remember, they are trained and do this on a daily basis.

11. Why do the billing periods have more days in some months and less in others?: Some months have 31 days and when a month has five Fridays, there are extra days in the billing period, but you will only be billed twelve times per year.

12. What can I do if my water service is turned off for non payment?: Please pay online at www.cityofhewitt.com or pay in person in our office by 4pm and the city will reconnect service between 1pm and 5pm. There is a reconnection fee of $50.00. If payment is made after 4pm, service will be reconnected the next business day between 1pm and 4pm.